Network Operations
Consort's Network Operations Center (NOC) is a sophisticated and reliable facility that is serves as the centerpiece of our 24/7/265 support strategy. From the NOC we perform numerous operational activities that include monitoring everything from network traffic, to power consumption, environmental characteristics, security, and hardware performance.
Services Description
Dedicated Network Engineers provide customers with many value-added services that keep the network as well as the entire facility functioning at optimum levels. We employ the latest state-of-the-art network and application monitoring/analysis tools that enable the identification and mitigation any type of system anomaly.
Achieving the Highest standards
While it's one thing to utilize advanced technology, it's another to consistently deliver superior customer service.
Consort takes a proactive approach to first understand as much as we can about your computing environment and overall corporate mission. We then put a customized support plan in place that takes into account all specific issues that may occur. We act as quickly as possible to resolve issues before the develop into more severe problems.
Consort takes action to find the deeper solution and resolves problems two different ways.
The Network Operations staff treats each customer support call with a high level of concern. When an anomaly occurs every effort is made to ascertain what happened, and then figure out a new policy to prevent that particular problem from ever happening again. Consort's experienced engineers possess several industry certifications and work directly with the original equipment manufacturer (OEM) developers to stay on top of the latest upgrades and application patches. Unlike many remote network support operations that have been outsourced to a foreign country, our technical support personnel are located on Consort's premises and have physical access (when needed) to the equipment required to run the network.Critical Services
Consort ensures continuous network operations
A structured environment has been set up to effectively coordinate operational activities with vendors and any other third party service suppliers related to the functioning of the network. The Consort Network Engineers and technicians typically provide the following types of services:
- Real-time monitoring
- Problem resolution
- Network performance management
- Network security
- Problem analysis
- Change Management
- Quality Assurance
- Policy monitoring
- Reporting
- Automation monitoring
- Job scheduling
- Documentation